Return or Exchange Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving reasons.

This cancellation period consists of fourteen days from the date on which you, or a designated third party who is not the carrier, took possession of the final item.

To exercise your right to cancel you must notify us (Backmann24 GmbH, Bleichereistr. 28, 73066 Uhingen, Telephone: +49 7161 35 25 02, Fax: +49 7161 38 90 369, Email: info@backmann24.de) by making a clear statement (e.g. by posting a letter or sending a fax or email) explaining your decision to cancel this contract. You can use the cancellation template provided, however, that is not required.

To comply with the cancellation deadline, it is sufficient to have simply sent the message regarding your cancellation before the end of the specified cancellation period.

Consequences of cancellation

If you cancel this contract, we must reimburse any payments we have received from you, including delivery costs (except any additional costs arising from your choice of a delivery method other than the cheapest standard delivery we offer), whereby this reimbursement must be made immediately and no later than fourteen days from the date on which we received notification from you about your cancellation of the contract. For this reimbursement, we will use the same payment method as was used in the original transaction unless we explicitly make some other arrangement with you. You will never be charged any fees due to this reimbursement.

We can refuse to issue the reimbursement until we have received the goods back or until you have provided evidence that you have sent the items back, whichever of these occurs first.

You must send back or transfer the items to us immediately and no later than within fourteen days of the date on which you notify us of the cancellation of this contract. This deadline is deemed to have been met provided you dispatch the items before the fourteen-day period has elapsed.

We will cover the cost of returning the goods. You are only liable for any potential fall in value of the goods if this depreciation is due to handling of the goods on your part beyond that required to inspect the condition, quality or functionality of the goods.